Strategy. Operations. Technology. Integrated.
Built by us.
Owned by you.
We find what is actually wrong, then build what fixes it around the way your business already works. When it is finished you hold the keys, and you can change it yourself.
Launceston, TasmaniaWorking with businesses across the state
The 2% rule
The idea is the easy part.
Having the idea is about two per cent of the job. The other ninety-eight is everything that comes after it: the planning, the quoting, the subcontractors, the organising, the money. That is where good ideas go to wait.
With an AI system set up properly inside your business, the idea can become a plan, a feature or a report within the hour. Then you move on, to the next customer, the next plan, the next deal.
It clears your head. It makes the business quicker on its feet. And it gets you to the goals you set for yourself, instead of the ones the week set for you.
Two per cent is a rule of thumb, not a measurement. Every owner we have met recognises it.
of Australian small and medium businesses now report some use of AI.
National AI Centre, survey Dec 2025 to Feb 2026say AI is actually transforming how their business runs.
Deloitte Australiaare considered fully AI-enabled: the workflows themselves have changed.
Deloitte Access EconomicsMost businesses have tried the tools. Almost none have changed how the work gets done. That second part is what we do.
What we do
Four ways in. One order.
Every engagement starts with the first step, because a build on a leaky setup is a liability. After that, you choose how far we go with you.
Set it up properly
A secure AI environment for your business. Your data stays yours, your staff get the right access, and nothing leaks to a free tool.
- For
- Any business whose staff are already pasting things into free tools
- Time
- About a week
Show you how
You and your people learn to use it on your own problems, in your own systems. Not a demo. Your actual Tuesday.
- For
- Owners who want to hold the keys from day one
- Time
- Half a day to three sessions
Build what is missing
The integrations and automations that connect the tools you already pay for. Built to be understood, not just to work.
- For
- Businesses where the real cost is double handling
- Time
- Two to eight weeks, quoted fixed
We do the work
If you would rather not touch it, we run it. Same setup, same ownership, our hands on it.
- For
- Owners who are honest that they will not maintain it themselves
- Time
- Monthly, a month's notice
Launceston, Tasmania
Search for AI help in Tasmania and you will find location pages from Brisbane and Sydney. We live here.
We will come to your yard, your clinic or your kitchen, look at how it actually runs, and tell you honestly whether AI is the fix. Sometimes it is not.
In practice
What it looks like for a real shop.Illustrative example
An invented business, but a typical one: a homewares shop in the Launceston CBD with four staff, a Shopify store alongside the counter, a dozen suppliers, and Xero for the books. Here is the first month, and what can come after it.
Week 1 · Consultation
We sit in the shop and watch how it actually runs
Not a questionnaire. A morning on the floor and an afternoon with the owner: how a sale at the counter and a sale on the website reach Xero, how reorders happen (phone calls and a spreadsheet, usually), which suppliers are slow, and where the owner's Sunday night goes. We agree the one problem worth fixing first.
Week 2 · Security profile
We set up the environment the AI is allowed to work in
Who can see what, today: shared logins, staff phones, the free chatbot someone is already pasting customer lists into. Then a workspace in the shop's own name, with the right accounts and permissions, connected to email, files, Shopify and Xero only as far as it needs to read, and a one-page policy staff will actually follow.
Weeks 3 to 4 · Implementation and training
The first use case: Monday's stock report
Every Monday morning the workspace reads last week's sales from the counter and the website, stock on hand, and each supplier's lead time, and writes one page: what to reorder now, what is about to run out, what has not moved in six weeks. Then half a day with the owner on the real data, learning to ask it the next question themselves.
After that · Add-ons, each quoted fixed
Only what earns its place
Once the first report is running and trusted, the same workspace can take on more. Each of these is a separate, fixed-price piece of work, and none of them is required.
Deeper integrations
Purchase orders raised to suppliers from the report, supplier invoices matched in Xero, stock levels kept in step between the counter and the website.
Operations and process
Which products, customers and staff hours actually make money, and the store processes that follow from knowing.
Financial analysis
Margin by product line, cash flow by month, supplier terms and slow payers, read straight from Xero and explained plainly.
Or · From here on, you
Start playing
Once the workspace is yours and the first report is running, the best thing you can do is prompt it with your own ideas. A quote template that fills itself in. A note to slow-paying customers. A summary of what sold at the market on Saturday. Each small project teaches you what is possible, and every one of them is built inside the secure environment we set up together.
Owned by you
Our commitment, in writing.
Plenty of firms will build you something clever and keep the login. We think that is the wrong deal for a small business, so we do it differently, and we put it in every agreement.
Your accounts, your name
Every service we set up is registered to your business, paid for by your business, and administered by someone in your business. We are a user on it, and you can remove us.
Built to be read
Anything we build comes with a one-page explanation of what it does, where it lives, and what to check if it stops. Written for the owner, not for the next developer.
Changed by you
We build with tools you can open and edit. If your team did the training, you can already change most of it. If not, the explanation shows you where to start.
Leave whenever you like
No lock-in, no exit fee, no "it only works with us". If you move to another provider, they get the same documentation you have.
Where it starts
An initial scoping meeting.
Before we quote anything, we sit down with you and look at how the business actually runs. You leave knowing what we would do first, what it would cost, and what we would leave alone.
We do not sell hardware or software in the meeting. If it shows you need a proper laptop or a point-of-sale that talks to your accounting, we tell you, quote it separately, and get you grant-ready for it.
What we cover
- 1How the business runsThe work, the people, and where the week goes.
- 2What takes too longThe double handling and the jobs that wait.
- 3What you already pay forYour systems and accounts, and who holds the keys.
- 4Where your data goesWhat staff are using now, and what that exposes.
- 5What we would do firstAnd what is not worth bothering with.
For associations and groups
We can talk to your members together, in your venue, about your industry's problems. Ask us.
Who you get
Not a team page. The people who will be in your business.
Three directors, all based in Tasmania. You will meet the person who does the work, and their name is on the commitment above.
Adam Poulton
Director · Finance, operations and process
I have owned and run businesses from a one-person operation to a medium-sized technology company. I know the financial and operational side of a business, and the processes underneath that make it efficient or not. What we build has to fit how yours actually runs.
LinkedIn
Neill MacRae
Director · IT and managed support
My goal is customer service. I work with businesses to make IT less of a chore, from a secure setup at the start to fully managed support afterwards, so every need is met without you having to think about it. Premium, affordable, quality support, from small business to large enterprise.
LinkedIn
Melinda Hanekroot
Director · Profitability and operations
Most owners know whether the business is profitable. Very few know which customers, staff, products and services make the money, and which quietly lose it. I build that picture from your real activity, then work alongside you to act on it, hands on, across every part of the business.
LinkedInQuestions
The things owners ask us first.
Straight answers. If yours is not here, the form below reaches a director, not a queue.
Do we need to be technical?
No. Everything we do is built for owners and managers, and the set-up work assumes nobody in your business wants to become an IT person. If you can run your business, you can run what we set up.
Which AI tools do you use?
The ones that fit how you already work, set up in accounts registered to your business. We are not resellers for anyone, and we will tell you when the free tool your staff are already using is fine, and when it is not.
Where does our data go?
Into accounts in your business's name, with access controlled by you, and with Australian hosting wherever the provider offers it. The first thing we do in any engagement is stop company information leaking into personal accounts and free tools.
What does it cost?
It starts with an initial scoping meeting. Set-up packages have a fixed price agreed before we start. Builds are quoted fixed, two to eight weeks. The only ongoing arrangement is "we do the work", month to month, with a month's notice.
What happens if we stop working with you?
You keep everything: the accounts, the automations, and the one-page explanations. A new provider gets the same documentation you have. There is no exit fee and nothing that only works while we are around.
Can we get grant funding for this?
Sometimes, for equipment. Tasmania's Enabling Business Grant Program has funded up to $10,000 of hardware for small businesses; it is closed at the moment and funds capital purchases, not services. Our onboarding gets you pre-qualified and documented so that if a round opens, you are ready on the day. We never promise the money.
Get in touch
Start with a conversation, not a proposal.
Book an initial scoping meeting: forty-five minutes, in person where practical. You tell us where the time goes. We tell you what we would do about it, and what we would leave alone. We reply within one working day.